Skip to content

Frequently Asked Questions

For Cleaning

How many housekeepers do you send to clean?
Under 2500 square feet, we will send one maid and if over 2500 square feet, we will send two maids or more.
Do I need to provide supplies or will the teams bring them?
We provide all of our own supplies and equipment. If you prefer we use your items, please let the office know beforehand.
Do I need to do anything before the housekeepers arrive?
To make our house cleaning services more efficient, we ask that you pick up clothing, toys, and other household items before our visit.
What if I'm not happy with the cleaning?
We stand behind our work. If you're not 100% satisfied with your cleaning, we'll come back and re-clean it.
Do you always send the same housecleaners?
We believe that it's very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we'll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive Maid 8 training to ensure that the quality of our work is always consistent.
Do I need to do anything to prepare for a move-out clean?
We do need electricity and water to clean, so please make sure your utilities are still functioning.
What won't Maid8 team clean?
For health reasons, our teams will not clean blood, feces, vomit or urine from animals nor humans.
Are you okay with pets being in the home during a cleaning service?
Yes, we're proud to be a pet-friendly company. If your pet is aggressive in any way, we strongly recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don't plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
Can I provide my team with special instructions?
Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you're completely satisfied with your home's level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file so you don't have to reiterate them every time we arrive for service.
Does Maid8 offer carpet cleaning?

As of right now, carpet cleaning is offered for move-in and move-outs.
What if something is missed?
The cleaning methods we use ensure that your home receives the most consistent clean every time. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We're happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.
What if something's damaged during a service?
At Maid8, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we'll do our best to repair or replace the item.
Do I need to be home for every cleaning service?
No. Because we work on an 8 a.m. to 5 p.m. schedule, Monday to Friday, most of our customers aren't home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.
Who does Maid8 hire to clean my home?
You can rest assured that all of our professional housecleaners are fully trained and well mannered. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We also undergo regular training to ensure that we're always up to date with all of the latest and greatest cleaning techniques.
Why should I trust Maid8?
We're proud to offer professional housecleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust Maid8.